From 1 July 2016, the Complaints Resolution and Referral Service will be part of JobAccess. You will find us at jobaccess.gov.au

Make a Complaint

The Complaints Resolution and Referral Service (CRRS) is a free service for people with disability who are users of Disability Employment Services (DES), Australian Disability Enterprises (ADE) and/or Advocacy Services.

Lodging Your Complaint

You can call the CRRS telephone hotline on 1800 880 052 between:

Monday – Friday
9:00am – 9:00pm AEST
Sat & Sunday
10:00am – 9:00pm AEST
Public Holidays
10:00am – 4:00pm AEST

Alternatively you can submit your form online.

We’re Here to Listen

Your complaint will be handled in a professional and understanding manner. 

CRRS staff are impartial – we do not take sides. Our job is to listen to your concerns and guide you on the path to resolution.

What We’ll Do

CRRS staff will:

  • listen and document your complaint
  • get your permission to talk to the relevant service and any others that are involved
  • find a support person or advocate to help you with your complaint if required
  • refer you to other relevant services and organisations to help resolve your complaint (for example legal services, counselling, WorkCover)
  • talk to your service on your behalf about your complaint
  • do all of this while remaining impartial.